Last Updated: December 25, 2025
This Privacy Policy describes how Elevex AMC ("we", "us", or "our") collects, uses, and protects your personal information when you use our AMC management software and services.
1. Information We Collect
1.1 Information You Provide
When you register and use Elevex AMC, we may collect the following information:
- Company information (name, address, contact details, GST number)
- User account details (name, username, email, phone number)
- AMC contract data (client information, service details, maintenance records)
- Payment and billing information
- Customer feedback and reviews
- Communications with our support team
1.2 Automatically Collected Information
We may automatically collect certain information when you use our service:
- Device information (browser type, operating system)
- Usage data (features used, time spent on platform)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and maintain our AMC management software
- Account Management: To create and manage your user account
- Communication: To send service updates, notifications, and support messages
- Payment Processing: To process subscription payments and manage billing
- Improvement: To analyze usage and improve our services
- Security: To protect against fraud and unauthorized access
- Legal Compliance: To comply with legal obligations and regulations
- Customer Support: To respond to your inquiries and provide assistance
3. Data Storage and Security
We take the security of your data seriously and implement appropriate measures to protect it:
- Data is stored on secure servers with encryption
- We use industry-standard security protocols (SSL/TLS)
- Regular security audits and updates
- Automatic daily backups of your data
- Role-based access control within your organization
- Secure authentication mechanisms
Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.
4. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., payment processors, hosting providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of Elevex AMC, our users, or others
- With Consent: When you have given explicit consent for sharing
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain accurate financial and business records
When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at sales@elevexamc.com
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your login sessions
- Analyze usage patterns and improve user experience
- Provide personalized content
You can control cookies through your browser settings, but disabling cookies may affect some functionality of our service.
8. Third-Party Services
Our service integrates with third-party services including:
- Razorpay: For payment processing (subject to Razorpay's privacy policy)
- Firebase: For backend services and database (subject to Google's privacy policy)
These third parties have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
Elevex AMC is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice within the application
Your continued use of Elevex AMC after such changes constitutes your acceptance of the updated Privacy Policy.
12. Compliance
We are committed to complying with applicable data protection laws and regulations, including but not limited to:
- Information Technology Act, 2000 (India)
- Personal Data Protection Bill (India)
- General Data Protection Regulation (GDPR) where applicable